Help & FAQS


 

  1. I can’t log in to my account, what do I need to do?

Make sure you have an account – signing up for email newsletters isn’t the same as creating an account, so if your email isn’t recognised, try clicking register in the top right hand corner.
 

  1. I have bought a deal, now what?

Congratulations, we know you’re in for something fun! Most specific terms & conditions for redeeming the coupon will be listed on the individual deal description and on the coupon. Sometimes you will need to contact the business directly to organise a booking using the contact details they have provided on the coupon. You can access your coupon by signing into your Last Minute Grab account and scrolling down to 'My History'. Otherwise, it should have been sent to the email you provided when you purchased the deal.
 

  1. I have been charged but haven’t received my coupon, how do I resolve this problem?

Coupons are emailed to you after the purchase is made. Make sure to add contact@lastminutegrab.com.np to your safe senders list to stop junk mail from swallowing up your coupon!

In any case, you can also access your coupon straight on the site. As soon as you purchase a deal, it will appear under "My History" and you can download it from there.
 

  1. Is there a minimum number to be reached on the deals in order to be able to use it?

No, you can utilise the voucher straight after being purchased.
 

  1. Can I buy safely?

Yes, absolutely. We use a SSL connection to transmit your credit card information directly to a secure electronic vault, and will never store your details on our server or anywhere else.
 

  1. Do I have to use my coupon today?

No. We know you’re busy so each coupon will have plenty of time to redeem until it runs out – just make sure you use it within that time, because we won’t refund if you miss the boat. Please check each individual deal for validity dates.
 

  1. How do I refer a friend?

We will be creating a referral system with great rewards shortly.
 

  1. Can I get a refund on my coupon?

We handle requests for refunds on a case-by-case basis. Please review our Refund Policy before contacting service@lastminutegrab.com.np with your offer name, email address and full name, Bank name and Account number or E-sewa user ID and address used to make the purchase as well as a brief message as to your reason for requesting a refund. Generally, change of mind, coupon expiry, and failure to follow through with a booking made will not be considered reasonable grounds for refund.
 

  1. I have a problem with the product/service I received when I redeemed my coupon. What do I need to do?

We try to find the best possible deals that we think you’ll love, but if you have an issue, it is best to directly contact the business with whom you used the coupon. In most cases, we will not be responsible for the products/services you receive once you have purchased the coupon – we are the medium through which you can access these deals, but not liable for any faults with the product/service of a featured business once you have purchased.
 

  1. How do I feature my business on your website?

We love to hear from business owners who want to take advantage of all that Last Minute Grab has to offer! Please head to our ‘List Your Business’ page to find out more.

 

 

If your question has not been resolved by the FAQ section, please contact our customer service team. Our Customer Service team will be more than happy to assist. Contact them here: service@lastminutegrab.com.np

 

Customer Care
Contact us to assist you with your query.
01-4260875
(Sun-Fri 10 am - 5:30 pm.)
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