Refund Policy

Last Minute Grab Pty Ltd, the product of SNS technology, ("we") are committed to bringing our valued members ("you") with the best deals we can get our hands on. However, we understand that in some situations you may want to return or refund your coupon. This policy sets out the process by which you may request a refund, and circumstances in which we may or may not provide one, at our complete discretion.

All refund requests must be submitted in writing to  with your voucher number, email address and full name, Account number or E-sewa user ID and address used to make the purchase as well as a brief message as to your reason for requesting a refund. Where there is a request for refund arising from a dispute with the deal service-provider, Last Minute Grab reserve the right to verify the circumstances of each request by consulting with the service-provider of the deal purchased. Additional information may be required from you upon request.

We reserve the right to refuse a refund in circumstances where we believe a refund request does not fulfill the requirements of this policy, or if it is seen to be illegitimate in any way.

We will generally be happy to refund you in the following circumstances:

  • Lawful requirement on our part to offer a refund
  • We have significantly misrepresented the content or value of a deal in our own advertising or promotional material
  • The product/service offered by the service-provider is not as advertised to a major extent
  • The service provider has ceased trading prior to the expiry of a coupon

Unacceptable requests for a refund are as follows:

  • You failed to read/acknowledge our Terms & Conditions, or the specific Terms & Conditions laid out in the deal you purchased
  • You changed your mind after purchase
  • You let your coupon expire
  • You failed to honor a booking made with the service-provider of the deal
  • You are unable to use your coupon because of a failure to make a booking in a timely manner prior to the expiration of your coupon

All requests will be assessed in accordance with Last Minute Grab’s Terms & Conditions and those of the individual deal.

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